Cancellation policy - Healthyscape - Nature · Art · Crafts
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods,
- which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or
- which are clearly tailored to the personal needs of the consumer
(§ 312g para. 2 no. 1 BGB).
Our products are unique natural works of art and custom-made products. Since each moss picture and work of art is handcrafted specifically for you, returns or cancellations are generally not possible once production has begun. Returning these custom-made products is prohibited by law and practically impossible, as reuse or resale cannot be guaranteed. This serves to protect the quality and uniqueness of our products.
Cancellation or adjustment of orders
Orders can be canceled or adjusted free of charge within 24 hours of placing the order . After that, custom production begins, and changes or cancellations are no longer possible.
Goodwill arrangement in the event of defects or transport damage
If your product arrives damaged or defective, please contact our customer service immediately . In such cases, we will carefully investigate the issue and, if necessary, offer you a replacement or a suitable solution. Please document the damage with photos, if possible, and contact us promptly to ensure a smooth process.
Exercise of the right of withdrawal
To exercise your right of withdrawal, you must
(Martin Schinköth, Feldstraße 13, 07749 Jena, Germany,
Email: service@healthyscape.de ,
Phone: 01606908486)
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
You may use the attached sample cancellation form for this purpose, although this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period .
Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.
For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the fourteen-day period .
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning .
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To:
Martin Schinköth
Feldstraße 13
07749 Jena
Germany
Email: service@healthyscape.de
– I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following
Goods ( )/the provision of the following service ( )
– Ordered on ( ) / received on ( )
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete as appropriate.