FAQ: Everything about care, ordering, installation & individual moss artworks
What products does Healthyscape offer?
We offer handcrafted moss pictures , moss walls , natural artwork made from stabilized plants, and customized indoor greenery solutions . You'll also find DIY moss picture kits , matching care products, and high-quality accessories.
How long does it take to ship my order?
Delivery time is typically 2–8 weeks within Germany , depending on the product and whether it's custom-made . International shipments may take longer. Details can be found on our " Shipping & Delivery " page.
How do I care for my moss pictures and natural artworks?
Our moss pictures are easy to care for : They require no watering, no light, and no soil . The moss used is stabilized. Please avoid direct sunlight and high humidity. Care instructions can also be found on the respective product page.
Can I express individual wishes?
Yes! We're happy to create customized indoor greenery and custom-made moss artwork —e.g., with a company logo, special moss species, or custom frame colors. Use our contact form or give us a call to discuss your project.
Tip: If you're unsure which type of moss or format is right for your room, just send us a photo of your wall—we'll be happy to give you personalized advice.
What happens if there is transport damage?
Please refuse to accept any visible damage to the package. Please contact our customer service immediately. We will quickly find a solution—be it a replacement or repair.
What payment methods does Healthyscape accept?
You can pay with credit card, PayPal, Sofortüberweisung and bank transfer .
Can I cancel or change my order?
You can change or cancel your order free of charge within 24 hours of placing your order . After that, production of your custom artwork will begin, so later changes are unfortunately no longer possible.
How do I return custom-made items?
Since we only offer custom-made moss artwork , returns are only possible by law in the case of proven defects or transport damage . Please contact us if you encounter any problems – we will personally find a fair solution.
Are the moss pictures real and really easy to care for?
Yes, we only use genuine, carefully preserved moss . Our moss pictures are easy to care for , require neither water nor light , and retain their color and natural structure for many years.
If necessary, damaged plant parts can be easily replaced. We also offer our care product " Mossy Refresh " for refreshing the preservation through our online shop.
Although most mosses are antistatic, we recommend lightly dusting the pictures once a year – e.g., with an electric air blower, a feather duster, or by gently blowing .
How long do moss pictures and natural artworks last?
Moss pictures are extremely durable —with proper placement and minimal maintenance, they can theoretically last a lifetime . Because the moss is stabilized, it remains soft, vibrant, and dimensionally stable without wilting.
Direct sunlight and high humidity can affect durability. For a particularly long lifespan, we recommend using our care product " Mossy Refresh , " which preserves the color and structure over time.
Can moss pictures get moldy?
No , stabilized moss won't mold if used correctly. Make sure the moss picture is n't exposed to humid air or water for extended periods. For humid rooms, we're happy to advise you on customized solutions.
Do the moss pictures smell?
Some paintings initially emit a light, natural moss scent , which disappears after a short time. No artificial fragrances or chemicals are used.
How are moss pictures delivered and installed?
Our artworks are securely packaged and shipped via parcel service or freight forwarding company – depending on the size.
Installation is very simple:
- All pictures: pre-assembled suspension stable and safe
- Optional: Magnetic solutions for flexible mounting
- On request, we can provide advice or assembly services
Can I install moss pictures myself?
Yes, our pictures are designed so you can easily hang them yourself – just like a regular picture. For larger projects or moss walls, we're happy to assist you with installation instructions or on-site service .
Where are the moss pictures made?
All of our natural artworks are lovingly handcrafted in Germany using high-quality, natural materials from the EU . Each frame is unique.
Are moss pictures also suitable for commercial spaces?
Yes – our moss murals are used in medical practices, offices, VIP lounges, hotels, stores, and reception areas . They create a natural, exclusive ambiance while being extremely easy to maintain and durable – ideal for commercial use.
Can I have custom sizes or special requests for moss pictures made?
Yes, we offer custom-made moss pictures, moss walls, and natural artworks tailored to your individual needs. Whether you're looking for a unique format, specific moss species, frame color, or motif – we'll professionally implement your idea.
Simply send us an inquiry or a photo of your wall – we will advise you personally and create a customized offer.
Is it possible to have a company logo made from moss?
Absolutely! We design company logos from wood, moss, or a combination of both (also other materials such as acrylic, 3D printing, and much more) – ideal for reception areas, trade fairs, offices, and retail spaces. You can choose from various moss types, colors, and frame designs.
Corporate customers can receive a 3D visualization concept on request, including logo design and size advice.
What other types of custom designs does Healthyscape offer?
In addition to logos and classic moss images, we offer:
- Animal motifs, silhouettes or abstract shapes made of moss
- Room-filling moss walls with integration of wood, acrylic or light
- Special projects for trade fairs, events, hotels or medical facilities
- DIY elements for architects, interior designers and designers
Just contact us – we look forward to your creative project!
How does the planning for a custom-made product work?
- Advice & needs assessment – by phone or email
- Individual concept & design suggestions
- Custom-made by hand in our factory
- Safe delivery or optional on-site assembly
For business customers and architectural firms, we also offer direct collaboration with planning documents and visualizations.
Is there a minimum size or minimum order quantity?
No – we create both small, one-of-a-kind pieces and large series productions for companies or events. Individual pieces in small formats are also welcome.
Will logos and special walls also be easy to maintain?
Yes, all custom-made products and logo walls are made with stabilized, real moss . They are easy to care for, durable, and colorfast , as long as they are set up or installed according to our care instructions.
Can custom-made items be returned?
Since these are custom-made items , returns are legally excluded. However, should any defects or transport damage occur, we will quickly and accommodatingly find a solution—replacement or repair.
How do I properly clean the surface of moss pictures made with epoxy resin?
For cleaning, a soft polishing cloth or polishing glove (e.g., for epoxy resin or car polish) or a chamois leather polishing cloth (e.g., genuine sheepskin). If necessary, a little lukewarm water with a drop of mild dish soap (e.g., Fitwasser) can be used. Please avoid rough sponges or aggressive cleaning agents – these can scratch or dull the epoxy resin surface.
Can I use car polish or resin polish to maintain the shine?
Yes, but only if necessary! For a glossy finish, use a fine car polish or a special epoxy resin polish . Apply the polish sparingly and buff it in gently with a soft cloth. This will keep the surface shiny and well-maintained.
Are epoxy resin moss pictures UV-resistant and suitable for sunny rooms?
Direct sunlight—especially UV light —can cause the resin to yellow or become brittle over time. Therefore, we recommend not placing the artworks permanently near sunny windows or exterior walls , even if they are UV-stabilized.
Are the works of art suitable for outdoor use?
No. Moss artwork made with epoxy resin is intended for indoor use only. Humidity, extreme temperatures, and UV rays can damage the artwork.
What to do if there are scratches or dull spots on the epoxy resin surface?
Fine scratches can be smoothed out with special polish for epoxy resin or acrylic glass . Use a soft polishing cloth. Deeper damage should be professionally repaired.
If you need help, please feel free to contact us anytime! Use our contact form or give us a call to discuss your concerns.
Can I use glass cleaner or alcohol to clean it?
No. Many glass cleaners contain alcohol or solvents that will damage the surface of the epoxy resin . Use only mild soap solutions and soft cloths for cleaning.
How long does it take to deliver my moss pictures?
The delivery time is usually 2-8 weeks within Germany , depending on the product and order situation.
Custom-made products or large wall solutions may require a slightly longer production time.
International deliveries are also possible – please note that shipping times and customs regulations may vary.
How will my moss picture be shipped?
Depending on the size, shipping will be done by:
- (e.g. DHL, HERMES)
- Shipping for larger formats or moss walls
Your moss picture will be packaged in a shatter-proof and climate-stable manner to avoid damage.
What happens if there is damage during transport?
If your product arrives damaged, please refuse to accept it if possible or document the damage immediately. Contact our customer service immediately – we will arrange a replacement or repair quickly and courteously.
Can I cancel or change my order?
As long as the order is not yet in production (usually 24 hours after ordering), changes or cancellations can be made.
After that, it is a custom-made product and cancellation is no longer possible.
Can I return moss pictures?
Since our products are custom-made unique pieces or special designs , returns are excluded according to Section 312g Paragraph 2 of the German Civil Code (BGB).
Exceptions only apply to:
- proven production defects
- Transport damage
- or deviating from the agreed order
In these cases, please contact us – we will examine each case individually and find a fair solution.
Which payment methods do you accept?
We accept the following secure payment methods:
- Credit card (Visa, Mastercard, Amex)
- PayPal
- Instant bank transfer (Klarna)
- Prepayment by bank transfer
Business customers and resellers can receive an invoice with VAT shown upon request.
Will I receive an invoice?
Yes, after placing your order you will automatically receive an invoice with VAT by email .
For corporate customers or larger order volumes, we offer individual payment arrangements —just contact us.
Do you also deliver abroad?
Yes, we ship worldwide!
Please note:
- Depending on the country, customs duties or import taxes may apply
- Delivery time varies by region
- For large or particularly bulky objects, we will advise you individually on the shipping method
Our service for you
Personal advice:
We accompany you from the product selection to the implementation of your indoor greenery.
Secure shipping:
Your order will be carefully packaged and shipped as best as possible.
Quality & Sustainability:
Our products are sustainably manufactured and of the highest quality.
Customer satisfaction:
Your satisfaction is our top priority. We're here for you at any time.
Contact for questions & advice
If you have any further questions or would like individual advice, we look forward to hearing from you:
Email: service@healthyscape.de
Telephone number: +49 160 6908486
Management:
M.Sc. Psychologist Martin Schinköth
All products - Discover our collections
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Our services - Moss pictures, moss walls & natural art at a glance
our services-
Create your personal moss picture
Custom-made moss picturesWhether small for the hallway or floor-to-ceiling for the office – we produce your moss picture in the desired size, precisely tailored to your project.
Moss species & combinations
- Ball moss – round, rich green
- Provence Moss / Hair Moss / Mood Moss - natural, accentuated
- Flat moss – soft, harmonious
- Iceland moss – colorful, rich in structure
Custom-made frame shapes
Classic rectangular, square or round – also available as oval or hexagonal versions.
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Make your brand an eye-catcher
Moss pictures & moss walls with company logoShow that environmental awareness is important to you with a custom moss picture or moss wall including your logo – made from genuine natural materials.
Moss pictures & moss walls with company logo
are more than just decoration – they are a statement of sustainability and style. Whether in the reception area, conference room, or showroom – your branding becomes natural and vibrant.
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For special spaces & emotions
Moss picture silhouettes & natural artworksOur moss pictures and natural artworks create atmosphere, set strong accents, and combine naturalness with modern design—whether as decoration, a gift, or a stylish statement.
Natural. Expressive. Unique
Ideal for doctor's offices, studios, lobbies, showrooms, and trade fairs as an expressive gift or decoration. We offer an artistic connection to nature in modern interior design.
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